Bekasi, March 22Th, 2011
PT. Sukses Terus
Jl. Otto Iskandardinata
On March 19Th, 2011, I bought a baking product , receipt number 12345 from your company. I regret to inform you that the product is defective and my numerous complaints.
To resolve the problem, i request you to either the product with a functioning new product or refund my money within one week.
I have never been let down by any of your products in the past and I look forward to reply and a resolution to my problem, and I will wait until next week before seeking help from a consumer protection agency.
Please contact me at the above address or by phone at home or office numbers with area code.
Enclosure: Copy of Receipt